[RESOLVED] App doesn't start on Mac or Windows

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Lars Gerstenmaier
Lars Gerstenmaier DE Pro Posts: 8 Beginner
edited April 9 in Ask the Community

Hi Comunity,

since today morning our Meistertask app (3.0.8) on the Mac (macOS 13.6.6) doesn't start anymore. The spinnig circle is running forever. We can login via Browser and on the iPhone without problems.

We already try the following:
1. Restart computer

2. Delete app and reinstall

3. Delete app and all Preference & Application Support stuff and reinstall

All steps didn't help.

Any ideas how to solve would be great!

TIA

Lars

Bildschirmfoto 2024-04-09 um 11.26.05.png

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,396 Community Admin
    Answer ✓
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    Hi!

    I just got word from devs that this has been resolved. Could you please confirm whether you're still facing the issue or if it's been fixed?

    Best,

Answers

  • Hugo Cuevas
    Hugo Cuevas EN Pro Posts: 2 Beginner
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    The same applies to the Windows application.

  • Lars Gerstenmaier
    Lars Gerstenmaier DE Pro Posts: 8 Beginner
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    Thanks Hugo. Indicates that it is a problem on the Meistertask side. The login doesn't work on all of our computers and for all users.

    Any comments from the support team?

  • André Lorenz
    André Lorenz DE Pro Posts: 2 New Here
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    I've got exactly the same problem – only since today. Hopefully, support team has a quick & good solution :-)

  • Lars Gerstenmaier
    Lars Gerstenmaier DE Pro Posts: 8 Beginner
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    That's what I hope also. Until now, we have heard unfortunately nothing!

  • Rooster McNugget
    Rooster McNugget MT Tester, DE Business Posts: 604 Community Leader
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    Hi everyone

    I just send the issue to the Meister Team. I'm sure they get in touch soon.

    Best, Rooster

    The impossible does not exist! The solution has just not been found yet!

  • Lars Gerstenmaier
    Lars Gerstenmaier DE Pro Posts: 8 Beginner
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    Hi Rooster,

    thanks. Support team has just replied: They suggest to uninstall the app, delete the cache directory, empty the trash, restart and install again. We did that already and it doesn't helped. We will try again right now.

    Hope there is another solution.

    Lars

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,389 Community Leader
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    Hi guys,

    I can confirm the behaviour on my Windows machine too. @Rooster McNugget has informed the Meister Team. I think we can await further information about this issue soon.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,396 Community Admin
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    Hi all!

    Just to let you know that I've seen these comments and have reached out to the devs for more info.

    I'll be in touch as soon as I know anything new!

    In the meantime, please continue using MeisterTask via the browser.

    Thanks for your patience!

    Best,

  • Hugo Cuevas
    Hugo Cuevas EN Pro Posts: 2 Beginner
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    https://community.meister.co/discussion/comment/9890#Comment_9890

    Solved on windows, thanks

  • Lars Gerstenmaier
    Lars Gerstenmaier DE Pro Posts: 8 Beginner
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    Hi Miša,

    yes, it is fixed!

    Best,

    Lars

  • Matt Ansell
    Matt Ansell EN Business Posts: 1 New Here
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    Works on the mac app now - thanks!

  • André Lorenz
    André Lorenz DE Pro Posts: 2 New Here
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    Hooray! It works again on the Mac! Thank you very much!

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