Why Does Using Control Keys and Arrows Only Work to Demote?

Triplogunderbon
Triplogunderbon Member Posts: 4 Beginner
edited April 3 in Ask the Community

Hi,

Using control key and arrow up or down should promote or demote entries. Only works with control arrow down / demote.

User guide says contradictory things - in one place control arrow up, in another control arrow left to promote.

Neither works.

How can you prmote and entry via the keyboard?

Thanks,

Trip

Best Answer

  • Andres D'Andrea
    Andres D'Andrea Member, International Partner, MT Tester Posts: 492 Community Leader
    edited April 4 Answer ✓

    Hello @Triplogunderbon I just recorded this short demo video where I show you how I move topics around.

    Note that the black bar at the bottom of the screen shows my key presses in real time, for you to have a reference of what I'm doing on my keyboard.

    I hope this helps clarify your doubts.

    Best regards.

    Andres

    Note: I could not view your mind map because it's set as "private".

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Answers

  • Andres D'Andrea
    Andres D'Andrea Member, International Partner, MT Tester Posts: 492 Community Leader

    Hello @Triplogunderbon welcome to the community.

    The only references I found about the arrow keys were regarding navigation.

    I'm not sure what you mean by "promoting" a topic, but I'll leave in the following line a link to all the keyboard shortcuts available for you: MindMeister Keyboard Shortcuts

    I hope this helps, best regards.

    Andrés D'Andrea.

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  • Triplogunderbon
    Triplogunderbon Member Posts: 4 Beginner

    Hi Andrés,

    https://support.mindmeister.com/hc/en-us/articles/360017398960-Use-Keyboard-Shortcuts

    From:

    What do you think is happening?

    Sincerely,

    Trip

  • Andres D'Andrea
    Andres D'Andrea Member, International Partner, MT Tester Posts: 492 Community Leader

    Hello Trip, when you use the key combinations you pointed above you can re-order topics in your mind map, up or down.

    That's how it has been working all this time.

    Can you use those key bindings?

    Best regards,
    Andres

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  • Marlene Lechner
    Marlene Lechner Member, Admin, MeisterLobster Posts: 38 Success Manager

    Hi @Triplogunderbon, thank you for your question!

    As @Andres D'Andrea has already mentioned in his previous answer, it should work to move your topics both up and down with these shortcuts. I just tried it out in one of my mind maps and it worked for me in both directions. Do you still experience issues with it @Triplogunderbon ?

    Best,
    Marlene

  • Triplogunderbon
    Triplogunderbon Member Posts: 4 Beginner

    Hi,

    Yep. By keyboard only works one way for me - one direction. Can only demote.

    I just created a new map and tested again:

    mindmeister.com/map/2669091540

    Same thing. Only demote.

    I tried to invite you and Adres to the map but the invite doesn't seem to work.

    As I noted before, I'm an XMind user - about to go pro. Seems like your product could be a better fit for me. When I see that I can't get the demote feature to work nor the shar I feel disappointed.

    Please help.

    What do you think is happening?

    Sincerely,

    Trip

  • Triplogunderbon
    Triplogunderbon Member Posts: 4 Beginner

    Hi Andres,

    Ah! Thanks for your message! I disabled all my Chrome Add-ins and…now it is working.

    THANK you for taking the time to make that video! :)))

    Sincerely,

    Trip

  • Andres D'Andrea
    Andres D'Andrea Member, International Partner, MT Tester Posts: 492 Community Leader

    Hi, you're welcome @Triplogunderbon 🥳

    Best wishes!
    Andres

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