Why Does Using Control Keys and Arrows Only Work to Demote?

Triplogunderbon

Hi,

Using control key and arrow up or down should promote or demote entries. Only works with control arrow down / demote.

User guide says contradictory things - in one place control arrow up, in another control arrow left to promote.

Neither works.

How can you prmote and entry via the keyboard?

Thanks,

Trip

Andres D'Andrea

Hello @Triplogunderbon I just recorded this short demo video where I show you how I move topics around.

Note that the black bar at the bottom of the screen shows my key presses in real time, for you to have a reference of what I'm doing on my keyboard.

I hope this helps clarify your doubts.

Best regards.

Andres

Note: I could not view your mind map because it's set as "private".

Andres D'Andrea

Hello @Triplogunderbon welcome to the community.

The only references I found about the arrow keys were regarding navigation.

I'm not sure what you mean by "promoting" a topic, but I'll leave in the following line a link to all the keyboard shortcuts available for you: MindMeister Keyboard Shortcuts

I hope this helps, best regards.

Andrés D'Andrea.

Triplogunderbon

Hi Andrés,

https://support.mindmeister.com/hc/en-us/articles/360017398960-Use-Keyboard-Shortcuts

From:

What do you think is happening?

Sincerely,

Trip

Andres D'Andrea

Hello Trip, when you use the key combinations you pointed above you can re-order topics in your mind map, up or down.

That's how it has been working all this time.

Can you use those key bindings?

Best regards,
Andres

Marlene Lechner

Hi @Triplogunderbon, thank you for your question!

As @Andres D'Andrea has already mentioned in his previous answer, it should work to move your topics both up and down with these shortcuts. I just tried it out in one of my mind maps and it worked for me in both directions. Do you still experience issues with it @Triplogunderbon ?

Best,
Marlene

Triplogunderbon

Hi,

Yep. By keyboard only works one way for me - one direction. Can only demote.

I just created a new map and tested again:

mindmeister.com/map/2669091540

Same thing. Only demote.

I tried to invite you and Adres to the map but the invite doesn't seem to work.

As I noted before, I'm an XMind user - about to go pro. Seems like your product could be a better fit for me. When I see that I can't get the demote feature to work nor the shar I feel disappointed.

Please help.

What do you think is happening?

Sincerely,

Trip

Triplogunderbon

Hi Andres,

Ah! Thanks for your message! I disabled all my Chrome Add-ins and…now it is working.

THANK you for taking the time to make that video! :)))

Sincerely,

Trip

Andres D'Andrea

Hi, you're welcome @Triplogunderbon 🥳

Best wishes!
Andres