Can I recover my closed account?
I would like to recover a mindmeister account (Mindmeister Pro plan) that is currently closed. My account was a member of a team whose subscription has just expired and which will not be extending its subscription. Is it possible to recover this account and create a new subscription in my name? I'm afraid I've lost all the mind maps I've already made...
Thank you for your help,
Miša Hennin Admin, MeisterLobster Posts: 693 Community Admin
Thanks for reaching out!
I've just forwarded your request to support. Someone from the team should be in touch with you via email shortly.
Thanks for your attention and your answer.
Ok, I'm waiting for the mail from the support team.
I see that the support team was able to solve this issue for you Remi — glad things worked out! Welcome to the community and happy to see you more in these forums :D
Thanks for you message. Yes, the helpdesk has indeed solved my problem.