Can I recover my closed account?

Urfist Rennes

Hello,
I would like to recover a mindmeister account (Mindmeister Pro plan) that is currently closed. My account was a member of a team whose subscription has just expired and which will not be extending its subscription. Is it possible to recover this account and create a new subscription in my name? I'm afraid I've lost all the mind maps I've already made...

Thank you for your help,

Rémi

Miša Hennin

Hi Rémi,

Thanks for reaching out!

I've just forwarded your request to support. Someone from the team should be in touch with you via email shortly.

Best,

Miša

Urfist Rennes

Hi Miša,

Thanks for your attention and your answer.

Ok, I'm waiting for the mail from the support team.

Best,

Rémi

Andrew Lapidus

I see that the support team was able to solve this issue for you Remi — glad things worked out! Welcome to the community and happy to see you more in these forums :D

Best,

Andrew

Urfist Rennes

HI Andrew,

Thanks for you message. Yes, the helpdesk has indeed solved my problem.

Best,

Rémi