[KNOWN ISSUE] Why is the iOS App not refreshing?

gavin

I have made updates this morning via the website, mainly moving tasks into new columns but checking on mobile a few hours later they don’t appear to move. There’s no way I can refresh the mobile app unless someone knows how?

Im on the latest version

Miša Hennin

Hey,

Thanks for reaching out @Rooster McNugget.

I’ve just spoken to the team and they’re aware of this issue with sync. They’re currently working on resolving it with a new release 😀.

Best,

Miša

Miša Hennin

Hey Gavin!

Sorry to hear you're experiencing sync issues.

You can try and trigger manual sync by following the step-by-step guide here: https://support.meistertask.com/hc/en-us/articles/4428498458130-Troubleshooting-Synchronization-Issues-on-iOS.

Please let me know if this helps!

Best,

Miša

Rooster McNugget

https://community.meister.co/discussion/533/ios-app-is-not-refreshing

Hi @Miša

I have this issue too. The sync works for a few days and after them it's not working anymore. At the moment I sign out the mobile app every time i use it and sign in again befor using it.

I would be happy too if you guys could fix this issue asap.

Best,

Samuel

gavin

Thank you for the recommended way of refreshing. I will try that next time I make updates on the web app to see if it helps.

As a recommendation, I think you just need a refresh option/icon or if you hold and swipe down in the app it refreshes that specific project?

Miša Hennin

Hi all!

I just wanted to share this with you:

https://community.meister.co/discussion/1426/beta-test-meistertasks-new-mobile-sync-system

I thought you might be interested.

Best,

Miša