How can I update billing address and re-issue an invoice with the correct address?

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SAFETEAM ACADEMY Equipe prod
SAFETEAM ACADEMY Equipe prod EN Basic Posts: 3 Beginner
edited February 2023 in Ask the Community

Hello,

I just subscribed today to Mindmeister (Personal plan). When I entered my billing address, I made a mistake.

Here are my questions: 

1. I would like to know if it is possible to re-issue an invoice with the correct billing

address.

2. On my account when I try to change my billing address

https://accounts.meister.co/billing/address/edit, I get an error (error 500).


Can I contact someone at Mindmeister directly to solve these problems? If so, how?

Best Answer

Answers

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,012 Community Admin
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    Hi @STA , thanks for reaching out! I've forwarded your request to our support team, who can update your billing address and reissue an invoice ASAP!

    Best,

    Andrew

  • SAFETEAM ACADEMY Equipe prod
    SAFETEAM ACADEMY Equipe prod EN Basic Posts: 3 Beginner
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    Thanks @Andrew Lapidus.

    Will the support team contact me directly by e-mail ?

  • SAFETEAM ACADEMY Equipe prod
    SAFETEAM ACADEMY Equipe prod EN Basic Posts: 3 Beginner
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    I'm writing my feedback here.

    Support contacted me and they were able to respond to my request. Fast and efficient.

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,012 Community Admin
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    Glad to hear it, @STA ! Have a great rest of your week!

    Best,

    Andrew