How can I update billing address and re-issue an invoice with the correct address?

SAFETEAM ACADEMY Equipe prod · January 2023

Hello,

I just subscribed today to Mindmeister (Personal plan). When I entered my billing address, I made a mistake.

Here are my questions:

1. I would like to know if it is possible to re-issue an invoice with the correct billing

address.

2. On my account when I try to change my billing address

https://accounts.meister.co/billing/address/edit, I get an error (error 500).

error500.jpg

Can I contact someone at Mindmeister directly to solve these problems? If so, how?

Andrew Lapidus · January 2023

https://community.meister.co/discussion/comment/1757#Comment_1757

Yes! You should hear from them shortly via e-mail (using the same e-mail address as your community account.) Please me a DM if you don't hear anything!

Andrew Lapidus · January 2023

Hi @STA , thanks for reaching out! I've forwarded your request to our support team, who can update your billing address and reissue an invoice ASAP!

Best,

Andrew

SAFETEAM ACADEMY Equipe prod · January 2023

Thanks @Andrew Lapidus.

Will the support team contact me directly by e-mail ?

SAFETEAM ACADEMY Equipe prod · January 2023

I'm writing my feedback here.

Support contacted me and they were able to respond to my request. Fast and efficient.

Andrew Lapidus · January 2023

Glad to hear it, @STA ! Have a great rest of your week!

Best,

Andrew

How can I update billing address and re-issue an invoice with the correct address?

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