[RESOLVED] Restore not working properly

brall
brall EN Basic Posts: 1 New Here
edited March 2023 in Ask the Community

I can make a copy of an older version, but I cannot restore the same older version. So I have to create the copy and continue working with it. But that is certainly not the idea of restoration. Is there a solution for this?

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,250 Community Admin
    Answer ✓

    Hi everybody,

    Just to leave an update here - This is a known issue with certain accounts and our developers are working on it. I've forwarded your requests to Support in the meantime.

    Thanks for your patience.

    Best,

    Miša

Answers

  • shimoda
    shimoda EN Basic Posts: 3 New Here
    edited January 2023

    Translation:

    I am restoring a previous version, but only a portion of the data is restored and not all the data is returned.

    I want to restore to the version of 11:35 on the 9th, but there is no data that should have been stored in that version in the first place.

    This is very important data and I want to restore it...!

    How can I do this?

    My plan is MindMeister Personal!


    Original: バージョンの復元をしていますが、一部のみ復元されすべてのデータが戻ってきません。

    9日11:35のバージョンに復元したいのですが、そもそもそのバージョンに蓄積されているはずのデータがありません。

    とても大事なデータなので、復元したいです…!

    どのようにすればよろしいでしょうか?

    プランはMindMeister パーソナルです!

  • Emily
    Emily EN Pro Posts: 132 Star Contributor
    edited January 2023

    Hey!

    Is it possible that your internet connection isn't great? MindMeister depends on good internet so maybe that version of your map didn't save because there wasn't a strong connection? Otherwise my guess is the content should show up in version history even if you can't restore it for some reason.

  • SharipovaAF@peton.ru
    [email protected] EN Basic Posts: 7 New Here
    edited January 2023

    Hello!

    Can you please restore the mindmap version of 20.12.2022. I lost very important data. Unfortunately, I see only the version from 22.12.2022 (Screenshot in the attachment). 

    Link to the map: https://www.mindmeister.com//map/2539340054?t=MOYQZ8e3vl  

    Thank you in advance!

  • SharipovaAF@peton.ru
    [email protected] EN Basic Posts: 7 New Here
    edited January 2023

    /

  • SharipovaAF@peton.ru
    [email protected] EN Basic Posts: 7 New Here
    edited January 2023

    Sos! I need help! On the other map I can't restore the version

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, DE Business Posts: 1,015 Community Admin
    edited January 2023

    Hi @[email protected] , thanks for reaching out! Since this issue is related to your specific account, I've forwarded it to our support team, who should be in touch with you ASAP!

    Best,

    Andrew

  • SharipovaAF@peton.ru
    [email protected] EN Basic Posts: 7 New Here
    edited January 2023

    Thank you for ask. It's very important

  • shimoda
    shimoda EN Basic Posts: 3 New Here
    edited January 2023

    お返事ありがとうございます!

    インターネット接続は良好でした。

    また、同じマップで作業している2人が別の通信環境で作業していましたが、そちらも復元できませんでした。


    何か復元できるヒントがあれば教えてください。

    Thanks for getting back to me!

    The internet connection was good.

    We also had two people working on the same map with a different communication environment, but we could not restore that one either.

    Any tips on what I can restore?

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,250 Community Admin
    edited January 2023

    Hi @shimoda and welcome to the Community,

    I'm sorry to hear you're struggling to restore old versions.

    Could you make share a screen recording of what's going on so I can understand better and share it with developers if need be?

    Could you also let me know which browser and browser version you're using and your operating system?

    Best,

    Miša

  • Sharifullina
    Sharifullina EN Basic Posts: 1 New Here
    edited January 2023

    Помогите мне, я не могу восстановить версию данный карты от 20.12.2022. Получится ли у вас восстановить данную версию. Спасибо

    https://www.mindmeister.com/map/2533575575?t=BSjepwFK3k

  • shimoda
    shimoda EN Basic Posts: 3 New Here
    edited January 2023

    開発者と共有いただけるとのことありがとうございます。


    ただ社内の情報が掲載されたマインドマップなので、ミサさんのみに画面のスクリーンショットをお送りしたいのですが、

    何か個別に連絡できる手段はありますか?

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,250 Community Admin
    edited January 2023

    Hi @shimoda,

    I understand - I will message you privately now.

    Best,

    Miša