Why can I no longer access my ex-Google account?

nagisa

I used to use MindMeister frequently using my ex-Google account, but I can no longer log in. This is because I left the company and lost access to my organization's Google account.

I subscribed to the Personal plan with my personal credit card and the account privileges themselves are my own. I would like to log in without having to re-register, but I have lost all my login information except for my Google account.

Is there any way to do this?

Miša Hennin

Hi @nagisa and welcome!

I'm going to message you via DM as this is related to your account. We will need to change the email associated with your account - this is something I can do for you.

Best,

Miša

nagisa

@Miša I am sorry if my question should not have been posted in the forum. I didn't know how to contact support, so I wrote here. Thank you very much for your help!

Miša Hennin

Hi @nagisa - No problem, I've changed it for you now. Let me know if you have any other issues 😁. Best,

Rooster McNugget

Hi @nagisa,

well, I think @Andrew Lapidus or @Miša can give you a hand here. One of the two will give you an answer soon.

Best, Samuel

nagisa

@Rooster McNugget

Thank you for your comment! I'm looking forward it

nagisa

@Miša

I could log in! Thank you so much for solve soon!

Best regards,