[CURRENT BUG] Mind map data lost during simple 'duplicate' operation

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Denis Hudikov
Denis Hudikov EN Basic Posts: 6 Beginner
edited May 13 in Ask the Community

Hi there,

It's sound unreal but I got a larege mindmap and just did 'duplicate' feature. After that I received two empty mindmaps with default data.

That I created a support ticket, but got no answers (I'm a paid user).

It's just freaking out, that such a mature cloud service like MindMester could ruin my data just by using such a basic feature like 'duplicate'

The only question that bothers me is: could I somehow restore my mindmap?

Guys, forgive me my emotions, but you just can't understand how all this stuff frustrate me. I jus thouht that it just can't happen in 2024 in cloud services world.

looking forward for support help.

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Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,465 Community Admin
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    Hey Denis,

    I'm sorry to hear this. I understand it must be frustrating.

    I've just spoken with the support team and asked them to prioritise your case. You should have a reply asap.

    Best,

    Miša

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,465 Community Admin
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    Hi Denis,

    As the support team has let you know, this is a current bug and it is now with our devs so they can implement a fix.

    This might take a couple of weeks. While it's a serious issue (as you said, duplication should be a safe process/ feature, it's not okay to lose data during this!), we've not had other cases.

    It would be a shame to lose you as a customer, but we understand if you can't wait for the fix.

    Best,