The notes of various ideas have vanished

Markus Bossert
Markus Bossert DE Basic Posts: 3 New Here
edited May 8 in Ask the Community

Today I have noted that the notes ("Notizen" in German) of various ideas have vanished. The symbol of a note still appears next to the name of the idea, however by clicking on the symbol the note field is empty. After clicking somewhere else, the note symbol of the idea disappears. Only some ideas are concerned, not all.

If I export the mindmap as a text file, the missing notes are there, again. So the notes do not seem to be lost, for good.

Anyone else dealing with that problem?

I use the browser version of MindMeister on a MacBook Air 2020 (intel); MacOS 15.4.1 (24E263); Latest Chrome and Safari versions (problem occurs with both browsers).

Answers

  • Markus Bossert
    Markus Bossert DE Basic Posts: 3 New Here
  • Herina RAZA
    Herina RAZA EN Basic Posts: 2 New Here
    edited May 12

    Hello, I've just experienced the same thing.
    Have you find the solution?

  • Herina RAZA
    Herina RAZA EN Basic Posts: 2 New Here

    For me, it seems like only notes with url disappeared

  • Markus Bossert
    Markus Bossert DE Basic Posts: 3 New Here

    Hello,

    I have raised a support ticket.

    What I have found out in the meantime: the problem only occurs on the web-version of mindmeister, not in the app. So the vanished information is still accessible via the app, at least.

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