I can not change password, password reset does not send the email.

BRUNO HENRIQUE
BRUNO HENRIQUE EN Basic Posts: 1 Beginner
in Ask the Community

Hello people! I'm trying to change the password and I can't.

Access currently only by logging in through the GMail account.

I want to access by entering the email and password.

But I can't change the password, and I can't reset the password either, the email doesn't arrive in the inbox, in fact it doesn't arrive anywhere.


Can you help with this.

Best Answer

  • Rooster McNugget
    Rooster McNugget MT Tester, DE Business Posts: 674 Community Leader
    Answer ✓

    Hi @brunobho,

    and welcome in the community! 👋

    Do you use the same email address and password to log in to MeisterTask/MindMeister/MeisterNote as you use to log in to your GMail account? 

    Because if I remember correctly you have to use the same data for the login to MeisterTask (Meister Suite). If you want to change the password, you have to change the password of the GMail account, if I'm right.

    Best, Samuel

    The impossible does not exist! The solution has just not been found yet!

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