How to get access to upgraded account after I've paid?

Tuyentbha EN Basic Posts: 1 New Here
edited June 2 in Ask the Community

I am using Mind Meister and made the payment for 6 months on 6th Aprial, 2023. Now, my account is still in Basic Plan.

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,090 Community Admin
    Answer ✓


    I just wanted to add some troubleshooting here in case other users search for the answer.

    Sometimes, users have multiple accounts and upgrade one but check the other. In this case, please double check you are accessing the exact same account as the one you upgraded.

    Other times, the issue is with iOS or Android. Occasionally, we see delays in the activation of subscriptions when users pay via iOS or Android. Please get in touch with iOS or Android support teams to resolve this issue.

    I hope this helps other users facing the same issue!



  • Admin
    Admin International Partner, MT Tester, EN Business Posts: 487 Community Leader

    Hello @Tuyentbha welcome to the Community!

    I'm tagging @Miša Hennin and @Andrew Lapidus here to bring their attention and escalate your case internally with the team.

    Expect a contact from any of them soon.

    Best regards.

    Andrés D'Andrea.

    Follow me on LinkedIn and: - Digital Solutions For Your Business.

    Technopreneuring.Com - Optimize Resources. Maximize Results.

    GestionOperativa.Com - Optimiza Recursos. Maximiza Resultados.

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, DE Business Posts: 986 Community Admin

    Hi @Tuyentbha - I've just forwarded your request to our support team, who will get in contact with you via e-mail ASAP!



  • Julia Lévy-Ndejuru
    Julia Lévy-Ndejuru EN Basic Posts: 1 Beginner

    @Andrew Lapidus @Miša Hennin I am facing the same problem. It was not an issue of duplicate or paying through android/iOS. I think that there was a technical issue that occured as I submitted my payment, because I never got a confirmation and it said to try again later. However, upon checking my credit card statement I see that the payment went through. I really need to duplicate my map to continue working on it but I don't want to pay again and risk facing the same issue. I would appreciate your help!!

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,090 Community Admin

    Hi @Julia Lévy-Ndejuru,

    I'm sorry to hear this! I've just referred your request to support. Somebody will be in touch with you shortly via email.