Is there a way to add incremeting ticket numbers?

Bernhard Hoermann
Bernhard Hoermann DE Pro Posts: 4 Beginner
in Ask the Community

To be honest, I have never seen a ticket/task system without ticket numbers. How to reference to a ticket in a discussions, mails, etc? Thats really anoying. Is there a way to add automatically generated/incrementing ticket numbers to a tasks?

Answers

  • Joerg Koper
    Joerg Koper MT Tester, DE Pro Posts: 1,498 Community Leader

    Hi @Bernhard Hoermann and welcome to the community 👋🙂

    As MeisterTask is normally a tool for Project- and task management, it has no ticket numbers implemented like in a ticket-system. Do you want to build a support-system?

    I find your question very interesting and highly recommend writing a feature request for such an implementation. I'd definitely support you with my vote 👍️

    Best, Jörg

    Als Entwickler der Koper-Methodik und Experte für Prozessmanagement führe ich in meiner Agentur u. a. Retreats für Freiberufler, Solopreneure und inhabergeführte Unternehmen durch. Hier tausche ich mich gerne mit euch über die Tools MeisterTask, MeisterNote und MindMeister aus. Weitere Informationen über mich findet Ihr auf agenturkoper.de und LinkedIn.

  • Bernhard Hoermann
    Bernhard Hoermann DE Pro Posts: 4 Beginner

    Thanks for feedback.

    I am a developer working for different projects (and using other tools like jira, youtrack, etc.). One of my customer is using MeisterTask for all purposes. As a developer, I want to reference tickets/tasks in git commits, in code documentation, etc. But there are a lot of other use cases for this. For example in timesheets or invoices (for exmple "took me 5 hours = X€ for task 4711) or even just in meetings ("as mentioned in ticket 4711, there is a problem…").

    For example, we had a Teams Meeting this week discussing the tasks for this week. Someone was starting to talk about a Tasks and I asked him which one he means (we have a lot of tasks). He said in Column XY the 10th from above… Seriously?

  • Bernhard Hoermann
    Bernhard Hoermann DE Pro Posts: 4 Beginner

    @Joerg Koper see

    https://community.meister.co/discussion/2655/incrementing-task-id-per-project

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