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    [RESOLVED] Why did I lose access to a map after sharing?

    EN Basic Posts: 2 Beginner
    edited January 2024 in Ask the Community

    Hi,

    After sharing a mind map with 3 people, I cannot access it anymore.

    image.png image.png

    This message appears.

    Help !!!

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    Best Answer

    • EN Basic Posts: 2 Beginner
      Answer ✓

      Hello Joerg,

      Actually I solved the problem "quite magically".

      The mindmap was not deleted but I was under the old GUI.

      Turning on the new one solved the problem.

      Hope it can help debugging if both problems are either connected :)

      Thanks for your instant answer Joerg !

      Etienne

    Answers

    • MT Tester, DE Pro Posts: 1,498 Community Leader

      Hi @Etienne Sévin and welcome to the community 👋🙂

      It seems to me that someone has deleted the mind map. Please keep in mind that everyone, you have invited to the mind map, has the same rights as you. That's because you don't have any roles and permissions available in the basic plan.

      Can you please have a look at the folder for deleted mind maps in your account? You may also ask the other members to do so. If you or anyone finds the related mind map in that folder, it can be restored. That should help.

      Best, Jörg

      Als Entwickler der Koper-Methodik und Experte für Prozessmanagement führe ich in meiner Agentur u. a. Retreats für Freiberufler, Solopreneure und inhabergeführte Unternehmen durch. Hier tausche ich mich gerne mit euch über die Tools MeisterTask, MeisterNote und MindMeister aus. Weitere Informationen über mich findet Ihr auf agenturkoper.de und LinkedIn.

    • MT Tester, DE Pro Posts: 1,498 Community Leader
      https://community.meister.co/discussion/comment/8656#Comment_8656

      Hey Etienne,

      you're very welcome. I'm glad, you could solve the problem. Thanks for the feedback, that will definitely be insightful for the Meister-Team.

      Best, Jörg

      Als Entwickler der Koper-Methodik und Experte für Prozessmanagement führe ich in meiner Agentur u. a. Retreats für Freiberufler, Solopreneure und inhabergeführte Unternehmen durch. Hier tausche ich mich gerne mit euch über die Tools MeisterTask, MeisterNote und MindMeister aus. Weitere Informationen über mich findet Ihr auf agenturkoper.de und LinkedIn.

    • Admin, MeisterLobster, EN Business Posts: 1,009 Community Admin

      Thanks for flagging this @Joerg Koper and @Etienne Sévin! Glad to hear it's been solved "magically", but in the meantime I'll take a look in the backend!

      Best,

      Andrew

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