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Urgent Billing Support?
The billing information on our latest invoice is wrong. I've been trying to get help from support for two weeks, but I haven't received a real response, just automated messages. Is there a phone number we can call for support? The chat bot hasn't been helpful either, and since we're on a Pro plan, I didn't think I would…
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License renewal and update of billing details
Hello, I have had an account for two years and have collected and entered a lot of (research) data, which I absolutely need now. I have tried several times to change and update my bank details (because my VISA was stolen and therefore blocked), without success. The MindMeister page first sent me back to my home banking for…
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Why do your support system is so poor?
3 years straight facing the same billing issue. I am writing this with frustration now after trying pretty much everything to renew my membership on mindmiester associated with email - agrim.moguls@gmail.com I have tried 10+ cards with International payment active, multiple Paypal accounts, and even tried to do it from…
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Payment problem
Hi I paid 43.56 euros for the personal edu program of MindMeister. Unfortunately, I'm not able to use it, I'm still in the basic program. Anyone who can help me out? Kind regards
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How to upgrade my plan with change?
Hello everyone! I would like to Upgrade my plan (Now it's "Personal") to "Pro". How do I do this and get the price difference? When I try to upgrade my plan I see a discount of $37.69, but it's not on my bill. Has anyone had this problem?
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Unable to update my billing info
Hi folks, How are you? I am new to the meister community but my team has been using meistertask for a couple of years now. I am reaching out to see if anyone could point me in the right direction. My credit card has expired and I would need to update my credit card info as one of my team members was logged out and cannot…
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Basic - Teamarbeit nicht mehr möglich?
Guten Tag, wir haben zu Beginn des Jahres in unserem kleinen Team begonnen mit Meistertask Basic, kostenlos, zuarbeiten. Nun haben die Teammitglieder keinen Zugriff mehr auf meine Projekte, obwohl in der Abobeschreibung von einer "Unbegrenzte Anzahl an Projektmitgliedern" die Rede ist. Hat sich hier etwas geändert?
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Changes to External Sharing
Hello everyone, Please can you help us? Our company has been running our Team board off a basic account. Then we got the notification that we will lose access to the board if we do this, so the Team lead got a paid for account. But it looks like every single person will have to get a paid account to have access to this…
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Why don't I have access to a paid account despite payment going through?
Good day, I paid for MindMeister, and it went off from my bank account, but now I don't have access to the paid Personal version, but it did subtract from my bank account? Please help, I have mindmaps I need to submit by Wednesday
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Payment issue
Hi I selected the Meister Bundle Pro for payment. However, on completion of payment only half the amount was deducted and I recieved no email confirmation or change in Plan status. (Logged in on one email address.) Support requested through email, however, no response. Payment confirmed through bank. Can someone please…
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[RECOVERING INCIDENT] Issue with multiple payments
Good morning, Is there a live chat or contact number for the billing team, as they have deducted this months subscription, 5 times from my account today!! Thanks
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Inconsistent prices for subscriptions
Hey, y'all. Brand new here, but I noticed something the other day that has left me really confused. The math just really doesn't add up here. I was trying to email support, but I couldn't find a way to do that (no "Contact Us" page or anything like that). On iOS, where Apple infamously takes a 30% cut of all transactions,…
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Why can't I update my payment method so that I can pay?
Hi, I've been using MindMeister (both free and paid) for a while, and I am so far very happy with the experience. I'd like to continue my subscription. However, I need to update my card details, and this does not seem to work. Everything went well with the card updating process, except that in the end the old card details…
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Could you please authorise my educational account?
To whom it may concern, I contacted support@meisterlabs.com 13 days ago with proof of my university status, to be able to get an educational plan. I also tried from my address at the university, without being recognized as a student user. Could you please get back to me? Thanks, Jack Ross
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How to contact support for billing issues?
Why is there no method to contact MinMiester reagrding billing issues? All help links redirect to community or help guides, and never actually allow you to contact anyone. I have not used the product for over 2 years, and the only option seems to be pay for one more year of no use as minmister does not send an email prior…