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Payment issue
Hi I selected the Meister Bundle Pro for payment. However, on completion of payment only half the amount was deducted and I recieved no email confirmation or change in Plan status. (Logged in on one email address.) Support requested through email, however, no response. Payment confirmed through bank. Can someone please…
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[RECOVERING INCIDENT] Issue with multiple payments
Good morning, Is there a live chat or contact number for the billing team, as they have deducted this months subscription, 5 times from my account today!! Thanks
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Inconsistent prices for subscriptions
Hey, y'all. Brand new here, but I noticed something the other day that has left me really confused. The math just really doesn't add up here. I was trying to email support, but I couldn't find a way to do that (no "Contact Us" page or anything like that). On iOS, where Apple infamously takes a 30% cut of all transactions,…
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Why don't I have access to a paid account despite payment going through?
Good day, I paid for MindMeister, and it went off from my bank account, but now I don't have access to the paid Personal version, but it did subtract from my bank account? Please help, I have mindmaps I need to submit by Wednesday
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Why can't I update my payment method so that I can pay?
Hi, I've been using MindMeister (both free and paid) for a while, and I am so far very happy with the experience. I'd like to continue my subscription. However, I need to update my card details, and this does not seem to work. Everything went well with the card updating process, except that in the end the old card details…
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Could you please authorise my educational account?
To whom it may concern, I contacted support@meisterlabs.com 13 days ago with proof of my university status, to be able to get an educational plan. I also tried from my address at the university, without being recognized as a student user. Could you please get back to me? Thanks, Jack Ross
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How to contact support for billing issues?
Why is there no method to contact MinMiester reagrding billing issues? All help links redirect to community or help guides, and never actually allow you to contact anyone. I have not used the product for over 2 years, and the only option seems to be pay for one more year of no use as minmister does not send an email prior…