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What to do when getting 3D Secure Authentication problem while making payment?
Hi Team Am having a mjor concern and it is very urgent and high important. Inspite of using all Cards (6 cards used), payment is not going through, always says 3D Secure Authentication problem, please try again. Had sent email to your support 4 days back, Have also raised a request using the ticket, now joined this…
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Phone lost - How to access my account without 2FA?
Hello, I've lost my phone so I can't get access to my account cause I activated the two factor authorization to it. And now I don't have any clue to gain access back without my phone... Is there any idea for solution or workaround? When I try to log in I'm asked to type in a recovery code which I don't have. Thanks for any…
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kann man in der Suche Platzhalter verwenden, wie üblich * ?
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I live in Brazil, are there prices related to this country?
I live in Brazil, are there prices related to this country? I ask because with the wages in this country, the price becomes disproportionate. Can you help me? Also, to know if the developers are thinking about it as well? Thank you very much.
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Why can't I move/ scroll around on my mind map on my iPad?
I have no problem moving around on the desktop but on my iPad I can moving/scroll around on my mind map. HELP
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Can I recover my closed account?
Hello, I would like to recover a mindmeister account (Mindmeister Pro plan) that is currently closed. My account was a member of a team whose subscription has just expired and which will not be extending its subscription. Is it possible to recover this account and create a new subscription in my name? I'm afraid I've lost…
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How can I export a right-aligned mind map?
I can no longer export a mind map, right aligned to a text file anymore from the new editor? Help, I do this all the time and insert it into my system, according to my meetings. I did it very easily in the old version and today I can't do it anymore. Everything comes out in disarray and I lose the writing logic
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Como hago para utilizar el antiguo editor en el celular?
Hola, quiero saber como volver a usar el editor anterior, el nuevo editor no cumple con el uso que sabia darle. Ejemplo antes con un clic podia editar y copiar el contenido con un clic y ademas se me copiaba el formato del texto y me gustaba los temas de antes. La otra consulta es, en el celular el texto me sale alineado…
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Hilfe! Ich verzweifle - ständig ändert er die Reihenfolge
Hallo Mindmeister Freunde, kann mir irgendjemand weiterleiten. Ständig ändert Mindmeister bei mir die Reihenfolge meiner Anordnungen. Hatte erst mit der Ansicht "Mindmap" gestartet, dann bin ich übergegangen auf "Liste" und dort versucht die Reihenfolge so zu definieren wie ich es möchte. Doch trotzem ändert er auch dort…
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How to paste a YouTube link without showing preview?
When i paste youtube links, it shows a video preview. Is there a setting where i can have it not show that so i just see a little link icon instead of preview or the long link?
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Why have I suddenly lost the ability to edit a map?
Lost Edit access. I am administrator of a map. Have suddenly lost the ability to edit the map. Other maps can be edited, but not this specific one.
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Can you share a folder (i.e., multiple MindMaps) with others?
The folder view implies that folders can have members, but I cannot figure out how to invite members to a folder...
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[RESOLVED] Why can't I edit my map?
突然マインドマップの編集ができなくなりました。どうしたらいいでしょうか。
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Why can't I move a node in web version, new UI?
Amazed I cannot do this. It works fine on my iPad app, but not the web. I am using MindMap layout style, after upgrade from old UI format.
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What does 'mind map isn't in the correct for format' mean (iOS)?
I've just downloaded the app on my iphone (latest version of app) and I'm trying to view any of the Mindmaps I created on my desktop on the app. However I am getting the error message 'the data couldn't be read because it isn't in the correct format.' Why is this? Thanks in advance
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How to restore topics lost in loading mode?
I was rearranging some topics and I wasn't happy with the results so I started undoing the last few (say 10-20) actions. All of a sudden, the app went into loading mode (round icon in the center of the screen) and never reloaded the page. After a while I refreshed the page and all the topics after a certain point…
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[RESOLVED] Why is my map suddenly in view-only? I'm admin and can't edit
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Why do I get a white screen when linking to a map in Teams?
I am using the basic version of MindMeister, and when I try to link a map created on the web to Teams, the map appears for a moment, but then hides (screen goes white). Please let me know if there is a solution to this problem.
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How can I resolve my formatting issues?
Hi guys, When I format text (say, bold type for instance) in MindMiester then export to WORD, the text in WORD comes out showing the format code (** on both sides) instead of actually showing the text in bold? Second question, when I type notes and seperate them by shift-return, why do they come out in the WORD doc without…
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What are future plans of extending API V2 to match or surpass functionality provided with API V1?
Hello everyone. I just arrived, and am trying to get around. The question blow interests me the most currently. Maybe someone can shed light on this matter. Thanks. I just discovered mindmaster and am interested in integrating my mind maps within my own infrastructure. API V1 provides a broad selection of methods, that…
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Is there a way to cut a piece out of my giant map and into its own new map?
Is there a way to cut a piece out of my giant map and into its own new map? Likewise, is there a way to bring 2 maps together?
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When will the new presentation mode be active on my account?
I can't activate the presentation mode. It's not showing up.
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Präsentationsmodus - wie komme ich eine Ebene tiefer?
Hallo Zusammen, wie ich gesehen habe, gibt es nun wieder den schönen Präsentationsmodus. Wie aber kann ich im Präsentationsmodus einen Unterzweig öffnen lassen. Oder funktioniert diese nur auf Zweig Level 1 aktuell? Das wäre natürlich sehr schade. Vielleicht hat jemand einen Tipp oder Kurzbefehl, da ich es noch nicht…
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Acesso aos mapas enteriores ao cancelamento de assinatura
Eu tinha uma assinatura feita em 2022, porém o número do meu cartão de crédito foi modificado e não houve renovação automática. Refiz a assinatura agora em 2023, porém os mapas anteriores que eu havia feito não estão acessíveis. Como conseguir acessar esses mapas mentais?
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Why I made the payment for Pro Plan but account still in Basic Plan?
I am using Mind Meister and made the payment for 6 months on 6th Aprial, 2023. Now, my account is still in Basic Plan.
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I've forgotten my password and don't have access to an old email. How do I log in?
I had an old mindmeister account with load of very important maps in. I've lost the pwd. But this email address doesn't exist any more, so I can't reset my pwd, login etc. Any ideas how I can get into that old account? Many thanks!
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I've bought pro but don't have access to it. What do I do?
Hello! I bought the PRO version almost 5 days ago, the money was deducted but Mindmeister has not updated my plan! I have work to do!I have sent emails everywhere and no one from support answers me, is this normal?
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How can I combine two separate mind maps?
Hello - I have created two mindmaps - one main and one for a side project - and would like to make the side project a collapsible topic in the main mindmap (rather than just a link). I have hunted high and low & am now on my 8th cup of tea so am cross-eyed with confusion. Thank you
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Why do I get an error when adding a link to a topic?
Im trying to add a link to a topic but whenever i enter it, it just brings me to an error in the mindmeister website, also im not able to remove the link in the topic as the reasource is unavaliable?