-
I forgot my old account details! How to log in?
aloha meister team! need help, i had an account that i paid for (business meisterbundle) and cannot seem to log back into it (did not write down the login correctly). so need help reinstating the account. it is still active, i just forgot the login. not sure if this is the right place to post this so please move as you…
-
Can I recover my closed account?
Hello, I would like to recover a mindmeister account (Mindmeister Pro plan) that is currently closed. My account was a member of a team whose subscription has just expired and which will not be extending its subscription. Is it possible to recover this account and create a new subscription in my name? I'm afraid I've lost…
-
Is there a way to merge two user accounts?
I created my MeisterTask account recently using my company email and started a project. I then implemented the MS Teams integration for that project. However, I discovered during that process that my MS Teams license is tied to a different alias of my business email, and now I have two separate MeisterTask accounts that…
-
How to delete my expired account?
My Pro plan with 6 member licenses expired a year ago and I couldn't reduce the license count down to 1. So I have opened another Pro account with a single team member. I have changed my email address in the old account and used it in the new one. But now I can't access my new account with the GSuite login. When I log in,…
-
Why don't I have access to a paid account despite payment going through?
Good day, I paid for MindMeister, and it went off from my bank account, but now I don't have access to the paid Personal version, but it did subtract from my bank account? Please help, I have mindmaps I need to submit by Wednesday
-
How to change my email? In the Me section of My account I don't have an option to do so
I've followed the steps on how to change my email in the help centre, but my Me section simply doesn't look the same as in the guide. Below I've attached firstly how my Me section looks like compared to, secondly, what the article's Me section looks like. As you can see, they aren't the same. Can anyone help me change my…
-
Why can't I log in?
Users from my organisation are experiencing an issue; When attempting to access our created map via a saved link or to log in via the home page the following error text is displayed: An unhandled lowlevel error occurred. The application logs may have details. I have experienced this issue on multiple browsers (Edge and…
-
Someone else having trouble with profile editor in MeisterTask?
I tried to change my Personal Details in Account -> Me -> General but when i clicked Save Changes, it just didn't save. There was no warning explaining why it went wrong, so I don't know what I should do to fix it.
-
Please help! lost access to my account!
I have had an account registered to a certain email. I could not make a payment for the new tariff because the system wouldn't let me change the details of the debit card. I was only able to change my address. Now i do not have an access to the account at all. How can I recover the access to my account and change the…
-
How can I transfer my mind maps to another account?
Guys, I have many notes/maps in my school email account, but after graduation my school email was suspended so i can not login this account any more. I wonder how can i save my documents in this account? Can I transfer them to my another personal account? thank you for your answer!