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Is it possible to automatically log out on all devices when the password changes?
We previously used the same account with three devices but decided to separate them individually. I wanted to reset my password to ensure that they would not have access to my master success account. But if they continue to log in to my same account and I change the password, would it instantly disconnect from all devices?
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How to quit from team, if i'm a admin?
I have two accounts in team, and i need to delete one of them. When i clicking on "delete from team", it says "The user cannot leave the team as an administrator". How can i delete myself, if i'm administrator?
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How to delete my account ?
How can I delete my account in MindMeister? That's the question. There are no such button in settings… or maybe it's well hidden ?
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Changes to External Sharing
Hello everyone, Please can you help us? Our company has been running our Team board off a basic account. Then we got the notification that we will lose access to the board if we do this, so the Team lead got a paid for account. But it looks like every single person will have to get a paid account to have access to this…
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Multi Account Access
It would be great if we had the ability to flip between multiple accounts. Top right hand corner in the account menu would be ideal.
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Login with Google doesnt work on Windows 11 program
Hello guys, I have a problem with logging into my account from my Windows 11 PC. I downloaded the program. If I press login with google it directs me to my Browser and it loggs me automatically with my Google account in, then I get redirected to MeisterTask but then nothing happens and I´m still on the "Log In" site.
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Does one subscription cover browser access and app access to your account?
I have paid through the app, is there something I need to do to show the subscription on the pc version or the Mac version of the software?
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Why don't I have access to a paid account despite payment going through?
Good day, I paid for MindMeister, and it went off from my bank account, but now I don't have access to the paid Personal version, but it did subtract from my bank account? Please help, I have mindmaps I need to submit by Wednesday
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❓Where to find support requests within online account?
Hello, can anyone direct me to where I can view my support questions within my account? For the life of me I cannot seem to find that. I have several questions and it seems hit or miss as to whether the zendesk responses get routed to my deep spam folder (despite whitelisting). I'd just like to know where I can view these…
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Payment issue
Hi I selected the Meister Bundle Pro for payment. However, on completion of payment only half the amount was deducted and I recieved no email confirmation or change in Plan status. (Logged in on one email address.) Support requested through email, however, no response. Payment confirmed through bank. Can someone please…
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Is there a way to merge two user accounts?
I created my MeisterTask account recently using my company email and started a project. I then implemented the MS Teams integration for that project. However, I discovered during that process that my MS Teams license is tied to a different alias of my business email, and now I have two separate MeisterTask accounts that…
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I forgot my old account details! How to log in?
aloha meister team! need help, i had an account that i paid for (business meisterbundle) and cannot seem to log back into it (did not write down the login correctly). so need help reinstating the account. it is still active, i just forgot the login. not sure if this is the right place to post this so please move as you…
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Can I recover my closed account?
Hello, I would like to recover a mindmeister account (Mindmeister Pro plan) that is currently closed. My account was a member of a team whose subscription has just expired and which will not be extending its subscription. Is it possible to recover this account and create a new subscription in my name? I'm afraid I've lost…
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How to delete my expired account?
My Pro plan with 6 member licenses expired a year ago and I couldn't reduce the license count down to 1. So I have opened another Pro account with a single team member. I have changed my email address in the old account and used it in the new one. But now I can't access my new account with the GSuite login. When I log in,…
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How to change my email? In the Me section of My account I don't have an option to do so
I've followed the steps on how to change my email in the help centre, but my Me section simply doesn't look the same as in the guide. Below I've attached firstly how my Me section looks like compared to, secondly, what the article's Me section looks like. As you can see, they aren't the same. Can anyone help me change my…
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Why can't I log in?
Users from my organisation are experiencing an issue; When attempting to access our created map via a saved link or to log in via the home page the following error text is displayed: An unhandled lowlevel error occurred. The application logs may have details. I have experienced this issue on multiple browsers (Edge and…
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Someone else having trouble with profile editor in MeisterTask?
I tried to change my Personal Details in Account -> Me -> General but when i clicked Save Changes, it just didn't save. There was no warning explaining why it went wrong, so I don't know what I should do to fix it.
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Please help! lost access to my account!
I have had an account registered to a certain email. I could not make a payment for the new tariff because the system wouldn't let me change the details of the debit card. I was only able to change my address. Now i do not have an access to the account at all. How can I recover the access to my account and change the…
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How can I transfer my mind maps to another account?
Guys, I have many notes/maps in my school email account, but after graduation my school email was suspended so i can not login this account any more. I wonder how can i save my documents in this account? Can I transfer them to my another personal account? thank you for your answer!