-
How can I contact customer support?
Is anyone else not able to connect with a customer support agent? My mindmap software doesn't show the same ability to connect with customer support as whats shown online. I don't see a number to call, a place to chat or where to write an email to reach someone from this company I need customer support asap!! Is anyone…
-
How do I give access to a folder to the team?
Placed maps in a folder for organization however I am the only member. How to I give access to folder to the team
-
Sobre a renovação automática
Percebi que o aplicativo tem uma renovação a cada 6 meses e ela é automática, gostaria de saber como faço para estar colocando essa renovação automática de forma manual para que ao final dos 6 meses eu mesmo possa estar escolhendo fazer a renovação de forma manual
-
I am unable to change the password to my account, how can I resolve this?
We are currently on a free account and I receive an error message when I try updating my password.
-
Dúvida sobre palavras em Negrito
Como faço para deixar somente uma palavra em específico em negrito?
-
Why have my payment details and projects gone?
Hello, It has been long time since I try to receive answers from Mindmeister. I have a paid mindmeister account (Personal), but all payment informations are gone for some months already! I sent emails, but they don't answer. And worst of all... my projects are gone. I need support ASAP to resolve this question and have my…
-
Can I disable the auto-text-styling feature?
I'm taking note of Python codes on MindMeister maps and there are lots of text which includes the _ , __ , * , ** that were interpreted by the map as a markdown syntax of bold or italic or something else of the auto text styling function. Such like my_function.__doc__ or def foo(name, /, **kwds): Anyone knows whether I can…
-
How to turn off register/ signup pop up when I invite members to a map by email?
When I invit members by email to the team to access my map they all report being asked to either register or signup. I'm only looking to give them "view only" access meaning they can see and interact with the map but not change or create content. Q: how can I turn this feature or notification off - it's very irritating.…
-
How to change my email? In the Me section of My account I don't have an option to do so
I've followed the steps on how to change my email in the help centre, but my Me section simply doesn't look the same as in the guide. Below I've attached firstly how my Me section looks like compared to, secondly, what the article's Me section looks like. As you can see, they aren't the same. Can anyone help me change my…
-
How can I hide the preview of YouTube videos?
Wie kann ich die Vorschau von YouTube Videos ausblenden?
-
How to set a default style in Mindmeister?
It would me really helpful to see a default and customized style everytime I create a new mindmap. Example: create a new mindmap that already had black backgroudn and all the lines are yellow. Otherwise I have to format the way I prefer every single time I create a new map.
-
Why can't I update my payment method so that I can pay?
Hi, I've been using MindMeister (both free and paid) for a while, and I am so far very happy with the experience. I'd like to continue my subscription. However, I need to update my card details, and this does not seem to work. Everything went well with the card updating process, except that in the end the old card details…
-
Logged in after long absence and mindmap was badly scrambled. Any way to revert to prior formatting?
After an absence of some months I returned to my mindmap, only to find it scrambled very badly. It seems that some update of the platform triggered some sort of totally impracticle auto-align. Looking back into the history reveals versions with the previous formatting, but these also seem slightly misaligned. Does anyone…
-
Is there a way to organize groups? (alphabetically)
Is there a way to organize groups? They are not sorted in any way? While the Notes are sorted alphabetically.
-
How to resolve "An unhandled lowlevel error occurred." login error?
Hello, When clicking on the login link I get the following message - An unhandled lowlevel error occurred. The application logs may have details. any ideas? Thanks Ross
-
How can I use the MindMeister Office 365 integration with multiple logins?
do a change in the office 360 application... When beeing in the integration for microsoft 360 he wants me to sign in with my microsoft account. But if I am within more companies i have different microsoft office accounts - also people if different companies are maybe within a team... would it be possible to enter via my…
-
Is there a way to connect a fork of branches with a bracket?
I would like to connect a fork of branches with a bracket, like the image attached to this message. Is there a way to connect one idea to multiple previous branches?
-
How do I change my mind meister account name? It's not saving changes
Como faço para alterar o nome da minha conta no mind meister. Não está gravando alterações Estou tentando mudar o meu nome original na conta e não consigo. Existe um botão para GRAVAR ALTERAÇÕES, mas não executa a ação, após ter alterado.
-
[POTENTIAL BUG] Direct Links to MindMeister folder stopped working?
Dear community and support, as it seems, direct links to MindMeister folders stopped working. The link, when you are in a folder inside of MindMeister looks like this: https://www.mindmeister.com/folders/2147205 As long as I was correctly logged in and the folder belonged to me, I was able to directly jump to that folder.…
-
Is it possible to set the automatic non-alignment of new nodes in the map by default?
Is it possible to set the automatic non-alignment of new nodes in the map by default?
-
Is it possible to hide elements in MindMeister without focus mode?
English: Is it possible to hide the guides in the red frame of the image except in focus mode? Japanese: 画像の赤枠内のガイドを、フォーカスモード以外で非表示にすることはできますか？
-
How can I put simple labels above some images that I pasted on the map?
How it's possible to put simple labels above some images that I pasted on the map? I don't want add new node but only a simple descriptive text
-
Is Unicode not supported in mind meister?
I tried writing Chinese characters on mind meister, but they are not saved. Only English characters are saved.
-
Can I change the layout in the free version?
I am trying to change the layout and the instructions say there is a layout icon in the righthand bar but I don't see it. When I read the instructions for changing the layout they say that this option is included in all levels but I wonder if it is not included in the free version?
-
Is MeisterNote included in the MeisterSuite bundle
Hi there! Scrolling through the site I see it includes mindmeister and MeisterTask, however I would like to know if notes is included in the bundle or has to be purchased as another subscription. Thanks!
-
Is it possible to add formulas to the topics?
Hi, Is it possible to add formulas to the topics? (this is the last resource that I need prior to upgrade me account). Thanks
-
What is the maximum of people i can share a map with in the pro plan?
Hello, I have a pro plan and shared a map successfully with 19 other people (not including myself, we are 20 in total), but now I wanted to add 1 more and this person isn't able to add pictures to the map. Do I need to upgrade? The others all have access.
-
Hello friends, I'm looking for other MindMeister experts who speak spanish...
Hi, My friend @Rafael Martínez Campoblanco and I will be doing a series of webinars for UTEL university and also for people who might be interested in Mind Mapping for their business, ideas, and projects. The series of webinars about MindMeister will be in Spanish, we need 2 more experts to participate and talk about how…
-
Could you please authorise my educational account?
To whom it may concern, I contacted support@meisterlabs.com 13 days ago with proof of my university status, to be able to get an educational plan. I also tried from my address at the university, without being recognized as a student user. Could you please get back to me? Thanks, Jack Ross
-
How can I transfer mind maps to a new account?
Hello. I am trying to contact support about merging a previous account that has an extensive list of mindmaps that I have created over the past few years with a new account that I recently created. I no longer have access to the original email that I used when creating the older account and can't remember my password…
